Terms of Service

These Terms of Service ("Terms") are an agreement between you and Tori Nishino Inc., a California corporation, doing business as Shuffle Flow Studio ("SFS," "we," "us"). They apply to the Shuffle Flow Studio app, website (shuffleflowstudio.com), live classes, recorded programs, community features, and everything else we offer (the "Services").

Please read Section 15. It contains a binding arbitration agreement and class action waiver that affects your legal rights.

By creating an account, ticking the agreement box, starting a free trial, or purchasing a membership, you agree to these Terms, our Liability Waiver and Health Disclaimer, our Privacy Policy, and our Community Guidelines and Content License, including the content license, marketing permission, and activity tracking described in them. If you do not agree, do not use the Services.

1. Who can use SFS

You must be at least 18 years old. By using the Services, you confirm that you are 18 or older, that the information you give us is accurate, and that you are legally able to enter this agreement. The Services are not directed to children.

2. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or in the app before it takes effect. If you keep using the Services after the effective date, you accept the updated Terms. If you do not agree, you can cancel before the change takes effect. When we make a material change, we will also ask you to review and agree again in the app. If you do not agree to the updated Terms, you may not be able to keep using the Services.

3. Your account

• You are responsible for your login and for everything that happens under your account.
• One account, one person. Your membership is personal to you. You may not share your login or membership with anyone, including family, friends, or roommates.
• Tell us right away at support@shuffleflowstudio.com if you think someone else has accessed your account.
• We may suspend or close accounts that appear to be shared, or that violate these Terms.

4. Membership, free trial, and billing

Membership. SFS is a subscription that gives you access to the full library, live classes, and community while your membership is active. Current pricing is shown at signup. Prices are in U.S. dollars unless we show another currency, and may not include taxes.

Free trial. New members receive a 7-day free trial. A payment method is required to start it. The trial includes Week 1 of the 4 Week Beginner Program and Beyond the Basics, 7 Days to Shuffle, the welcome and intro videos, the Skills Vault, and one sample workout. Free trial access is at Shuffle Flow Studio's discretion and is subject to change. All other content is visible but locked until your paid membership begins. Unless you cancel before the trial ends, your payment method will be charged automatically on Day 8 at the then-current membership price. We may send a reminder before your first charge, but you are responsible for canceling on time. One free trial per person.

Auto-renewal. Your membership renews automatically each billing period (monthly or annually) at the price in effect for you, and we will charge your payment method each time until you cancel. You authorize us and our payment processors to make these charges.

Loyalty pricing. Members who stay continuously subscribed receive reduced monthly pricing at milestones: the membership price steps down at month 3, month 6, and month 12 of continuous membership, to the amounts shown in the app at signup. Your reduced rate will not increase while your membership stays continuous and in good standing. Continuous means there is no cancellation, lapse, or failed-payment gap. If you cancel or your membership lapses and you later return, your loyalty progress resets and you start again at the then-current entry price. We may change the entry price and the loyalty schedule for new and returning members at any time.

Annual plan. You may choose an annual membership. The first year of the annual plan is $129, billed once at the start of the year (after any free trial). After the first year, the annual plan renews each year at $99, billed once per year, until you cancel. At renewal you may instead switch to monthly billing at $11.11 per month. You may not switch from annual to monthly in the middle of an annual term.

Switching from monthly to annual. Monthly members may switch to the annual plan at any time. A member with fewer than 12 months of continuous membership pays $129 for the first annual year. A member with 12 or more months of continuous membership pays $99. The annual plan starts when your current paid month ends. We do not refund or prorate the remaining part of a paid month. Loyalty pricing steps do not apply to annual renewals. The price shown at purchase or renewal is the price you agree to. We may change annual pricing for new and returning members at any time.

Price changes. If we change the price of your current membership (outside the loyalty schedule), we will give you advance notice, and the change takes effect at your next billing period. You can cancel before then.

Taxes and payment failures. You are responsible for applicable taxes. If a payment fails, we may retry it, suspend access, or end your membership, and a lapse may reset your loyalty progress.

5. Cancellation

You can cancel any time, online, without contacting us. Go to Profile > Manage subscription > Cancel membership in the app or on the website, and confirm, or email support@shuffleflowstudio.com. If you subscribed through Apple or Google, you must cancel through your Apple or Google account settings. Cancellation takes effect at the end of your current billing period (for the annual plan, the end of your annual term), and you keep access until then. To avoid the next charge, cancel before your renewal date. Canceling during the free trial means you will not be charged.

6. Refunds

Our content is digital and available immediately, so fees, including annual plan fees, are generally non-refundable and we do not offer prorated refunds for partial periods. We review requests case by case, and we may issue a refund or credit at our sole discretion, for example for a billing error. Nothing in these Terms limits any refund right you have under applicable law. Purchases made through Apple or Google are refunded, if at all, under their policies, and you must request those refunds from them.

Customers in the EU, UK, and similar regions: by starting your membership you request immediate access to digital content and acknowledge that you lose your statutory right to withdraw once access begins. You will be asked to confirm this at checkout.

7. Purchases through Apple and Google

If you subscribe in an iOS or Android app, Apple or Google processes the payment and applies its own billing, renewal, and refund rules, and Apple or Google (not us) can grant refunds. Apple and Google are not responsible for the Services or for support, and each is a third-party beneficiary of these Terms as to your use of the app on its platform.

8. Our content and your license

All videos, choreography, curriculum, program structure, music selections, text, graphics, logos, the SFS name, and the app itself ("SFS Content") belong to Tori Nishino Inc. or our licensors and are protected by copyright, trademark, and other laws.

While your membership is active, we give you a limited, personal, non-exclusive, non-transferable, revocable license to stream and view SFS Content in the Services for your own personal, non-commercial use only.

You agree that you will not:

• share, sell, rent, lend, post, upload, forward, or otherwise distribute SFS Content or your account access to anyone;
• screen-record, download, rip, copy, or capture any SFS Content, including live classes, or use tools to bypass access or copy protections;
• post or republish SFS Content, or teach, sell, or perform SFS choreography or curriculum as your own or as part of a paid class, program, or product;
• share private or unlisted video links, live class links, or playlists with non-members;
• use SFS Content to train AI or machine learning models, or use bots or scrapers on the Services;
• remove copyright, trademark, or other notices.

You may record yourself practicing for your own private progress tracking. Read Section 10 and the Community Guidelines before you post any recording.

Consequences. If we believe you have violated this Section, we may suspend or end your account immediately without refund, remove the material and send takedown notices (including under the DMCA), and seek all remedies available to us at law and in equity. You acknowledge that misuse of SFS Content would cause us harm that money alone may not fix, so we may seek an injunction without posting a bond, in addition to damages, and to the extent the law allows, our reasonable attorneys' fees and costs.

9. Health and safety

Dance and exercise carry a risk of injury. Please read our Liability Waiver and Health Disclaimer carefully. It is part of these Terms, and you must accept it before you use the Services. SFS does not provide medical advice.

10. Your content, and the community

The Services may let you post videos, photos, comments, reviews, ratings, poll votes, and messages ("Your Content") in the app. You keep ownership of Your Content. You give us the license and marketing permission described in the Community Guidelines and Content License (Parts B and C). In short, this lets us host and display Your Content in the app, and share it with credit on our social media accounts, website, emails, and marketing, including reviews, ratings, comments, community and live chat messages, posts, photos, and videos. You can ask us to stop future marketing use at any time by emailing support@shuffleflowstudio.com. You also agree to follow the Community Guidelines. We may remove content and suspend or ban members at our discretion, with or without notice.

You are responsible for Your Content. Do not post anything you do not have the right to post. In particular, do not post recordings that include SFS class videos or music from SFS classes in a way that publicly shares that material. We do not grant you any license to music used in our classes.

10A. Activity tracking and analytics

We collect and review information about how you use the Services, such as the videos you play and how long you watch, live classes you join, ratings, reviews, comments, poll votes, favorites, and what you mark as done. We use it to run and improve the Services and to understand engagement. Our team, including the founder, can view this information for individual members. Other members cannot see your activity, except content you choose to post publicly. See our Privacy Policy and Part D of the Community Guidelines and Content License.

11. Live classes, availability, and changes to the Services

We try to keep the Services running and to hold live classes as scheduled, but we do not guarantee uninterrupted or error-free access. We may reschedule or cancel live classes, change instructors, add or remove content, and change or discontinue features. Live class replays are saved in the app and are available while your membership is active. If we discontinue the Services entirely, we will give notice and stop billing you.

12. Third-party content and services

The Services link to or work with third parties, including YouTube, Spotify, Stripe, Apple, and Google. We do not control them and are not responsible for their content, availability, or practices. Their terms and privacy policies apply to your use of them. Music and songs referenced in the Services belong to their owners, and any playlists we link are for your personal listening on those platforms. Guest instructors' views and instructions are their own.

13. Disclaimers

To the fullest extent permitted by law, the Services and all SFS Content are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We make no promise about any result, including fitness, skill, confidence, or performance outcomes. Results vary by person. Estimates or figures we mention (such as effort or calorie burn) are general and not guarantees or measurements for you. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

14. Limitation of liability; indemnity

Limitation. To the fullest extent permitted by law, Tori Nishino Inc., its owners, officers, employees, instructors, contractors, and licensors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising from or related to the Services. Our total liability for any claim relating to the Services will not exceed the amounts you paid us in the 12 months before the claim arose. This does not limit liability that cannot legally be limited, such as liability for fraud or, where the law does not allow it, for gross negligence or willful misconduct.

Indemnity. You agree to defend, indemnify, and hold harmless Tori Nishino Inc. and its owners, officers, employees, instructors, and contractors from claims, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, Your Content, your misuse of SFS Content, or your violation of another person's rights.

15. Disputes, arbitration, and class action waiver

Please read this section carefully. It affects your legal rights.

15.1 Talk to us first. Most concerns can be fixed quickly. Before starting a formal claim, email support@shuffleflowstudio.com with a description of the problem and what you want. Both sides agree to try in good faith to resolve it informally for 30 days.

15.2 Binding individual arbitration. If we cannot resolve a dispute informally, you and SFS agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved only by binding arbitration on an individual basis, not in court and not before a jury, except as stated in 15.5. This includes claims that arose before you accepted these Terms. Arbitration will be administered by the American Arbitration Association, or another established arbitration provider we select, under its consumer rules then in effect. Hearings may be held by video or phone, or in Los Angeles County, California, or at another location the parties agree on, and we will pay arbitration fees that the rules require a business to pay in consumer cases. The arbitrator may award the same individual relief a court could.

15.3 Class action waiver. To the fullest extent permitted by law, you and SFS each waive the right to bring or take part in any class, collective, consolidated, or representative action or arbitration. Claims may only be brought in an individual capacity. If this waiver is found unenforceable as to a claim, that claim must go to court, not arbitration.

15.4 Opt out. You can opt out of arbitration and the class waiver by emailing support@shuffleflowstudio.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Include your name and account email.

15.5 Exceptions. Either side may (a) bring an individual claim in small claims court if it qualifies, and (b) go to court to seek an injunction or other urgent relief to stop actual or threatened misuse of intellectual property or violation of Section 8, without first arbitrating.

15.6 Governing law and venue. California law governs these Terms, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 15. For any dispute that is not arbitrated, you and SFS consent to the exclusive jurisdiction of the state and federal courts in Los Angeles County, California.

16. Customers outside the United States

We make the Services available to customers worldwide, but these Terms are drafted under U.S. and California law. If you are a consumer in the European Union, the United Kingdom, Canada, Australia, or another region with mandatory consumer protections, nothing in these Terms removes rights you have under the laws where you live, and you may bring claims in your local courts where the law requires. Australian consumers have guarantees under the Australian Consumer Law that cannot be excluded. You are responsible for complying with local laws when you use the Services. We may limit or refuse the Services where the law requires.

17. Termination

You may stop using the Services and cancel at any time. We may suspend or terminate your access at any time if you violate these Terms, put others at risk, create legal risk for us, or if we stop offering the Services. Sections that by their nature should survive termination will survive, including Sections 6, 8, 13, 14, and 15.

18. General

• Entire agreement. These Terms, the Liability Waiver and Health Disclaimer, the Privacy Policy, and the Community Guidelines and Content License are the whole agreement between you and SFS about the Services.
• Severability. If a provision is unenforceable, the rest stays in effect.
• No waiver. Our not enforcing a term is not a waiver of it.
• Assignment. You may not transfer your rights under these Terms. We may assign ours, including in a sale or merger.
• Electronic notices. You agree we may contact you by email or in-app message, and that these count as written notice.
• Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, including outages and platform or vendor failures.
• Contact. Tori Nishino Inc., dba Shuffle Flow Studio, support@shuffleflowstudio.com. Mailing address available on request.