Privacy Policy

Tori Nishino Inc., a California corporation, doing business as Shuffle Flow Studio ("SFS," "we," "us"), respects your privacy. This policy explains what we collect, how we use and share it, and the choices you have. It applies to the SFS app, shuffleflowstudio.com, our live classes, our community features, and our emails. Questions: support@shuffleflowstudio.com.

1. What we collect

Information you give us

• Account details: name, email, password, and profile information you choose to add.
• Membership and payment details: subscription status, plan, billing dates, and transaction records. Card payments are processed by Stripe, and in-app purchases by Apple or Google. We do not see or store your full card number.
• Community content: videos, photos, reviews, star ratings, comments, community and live chat messages, poll votes, and posts you make in the app, along with your display name and profile photo.
• Support messages and anything you send us.
• Health screening acknowledgment: we record that you completed the pre-workout screening prompt, and when. We do not ask you to describe your health or medical conditions and do not need you to.
• Program progress: which programs and lessons you have started or completed.

Information we collect automatically

• Device and app information (device type, operating system, app version), IP address, approximate location from your IP address, language, and time zone.
• Your activity in the app, including the videos you play and how long you watch, programs and classes you start or finish, favorites, live classes you join, live chat messages and hearts, polls you vote in (including the answer you choose), pages viewed, and features used.
• Cookies and similar technologies on our website (see Section 5).

Sign in with Google. If you choose to sign in with Google, we receive your name, email address, and profile picture from Google. We use this only to create and run your Shuffle Flow Studio account. We do not sell it and we do not use it for advertising.

Information from others. Payment processors and app stores tell us if a payment succeeded, failed, or was refunded. Social platforms give us the public information you choose to share with them.

We do not knowingly collect information from anyone under 18.

2. How we use it

• To create your account, provide the Services, and deliver live and recorded classes;
• To process payments, manage your free trial, renewals, cancellations, and loyalty pricing;
• To show your progress and personalize your experience;
• To communicate with you about your account, classes, and updates, and, where allowed, to send marketing emails (you can unsubscribe any time);
• To run the community, moderate content, and enforce our Terms and Community Guidelines;
• To keep the Services secure and prevent fraud and misuse, including account sharing and unauthorized copying;
• To improve our content and app;
• To review which classes and videos are watched and how members engage, including the activity of individual members, so we can improve our content and plan new classes;
• To comply with legal obligations and defend legal claims.

When you post content, and when you agree to our Community Guidelines and Content License, you give us permission to feature Your Content, such as reviews, ratings, comments, community and live chat messages, posts, photos, and videos, in our marketing, including on our social media accounts, website, and emails.

3. Who we share it with

We do not sell your personal information for money. We share it with:

• Service providers who help us run SFS, under confidentiality and data-protection obligations: for example Stripe (payments), Supabase (database and login), Cloudflare (website hosting), YouTube (video hosting), Flodesk (email), analytics and customer-support tools, and Apple and Google (app stores).
• Other members, when you post content or a profile in a community space. Posts may be visible to other members. Other members cannot see which videos you watch.
• Our team and administrators, who can see your account details, your activity in the app (including videos watched and the answer you choose in a poll), and the content you post.
• The public, on social media and in our marketing, when you post a review, rating, comment, community or live chat message, post, photo, or video, as described in Part C of the Community Guidelines and Content License. We usually credit you by first name and last initial or display name. You can ask us to stop future use at any time by emailing support@shuffleflowstudio.com. We cannot remove copies that have already been published or shared by others.
• Legal and safety, when required by law or to protect rights, safety, and security.
• A buyer or successor, if SFS is sold or merged, with notice where the law requires.
• Anyone else you direct us to share with.

4. How long we keep it

We keep your information while your account is active and afterward as needed to meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. You can ask us to delete your account and personal information (Section 7). We keep payment and tax records as the law requires.

We keep your activity information while your account is open and for up to 24 months after it closes, unless the law requires us to keep it longer. Content already published on social media may stay up until you ask us to remove it.

5. Cookies and analytics

Our website uses cookies and similar tools for essential functions, analytics, and, where you allow them, marketing. Where the law requires it, we ask for your consent, and you can change your choices at any time in your browser and cookie settings. We do not currently respond to all "Do Not Track" signals, but we honor the Global Privacy Control signal where required by law.

6. Security

We use reasonable technical and organizational safeguards, including encryption in transit and access controls. No system is completely secure, so we cannot guarantee absolute security. Use a strong, unique password and do not share it.

7. Your rights and choices

Everyone can access and update account information in the app, unsubscribe from marketing emails using the link in any email, and email us to ask for access to or deletion of your information.

California residents. Under the CCPA/CPRA you may ask to know what personal information we collect, use, and disclose; to access and correct it; to delete it; to opt out of the sale or sharing of personal information for cross-context behavioral advertising; and to limit use of sensitive personal information. We do not knowingly sell or share personal information of anyone under 16. We will not discriminate against you for exercising these rights. We will verify your identity before acting on a request. You may use an authorized agent.

Other U.S. states. Residents of states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, Texas, Oregon, and others) may have similar rights to access, correct, delete, and opt out of targeted advertising and sales, and to appeal a denial. Email us to appeal.

European Economic Area, United Kingdom, and Switzerland. We process your data on these legal bases: performing our contract with you (running your account and membership), our legitimate interests (security, improving the Services, understanding activity and engagement in the app, defending legal claims), your consent (marketing emails, non-essential cookies, and featuring Your Content on our social media and in our marketing, which you give by ticking the agreement box at sign-up or agreeing to updated terms, and which you can withdraw at any time by emailing support@shuffleflowstudio.com), and compliance with legal obligations. You have the right to access, correct, delete, restrict, or object to processing, to data portability, and to complain to your local data protection authority. We are based in the United States, and your data will be transferred to and processed there. Where required, we rely on safeguards such as Standard Contractual Clauses.

Canada. You may access and correct your personal information and withdraw consent, subject to legal limits, by contacting us. Your information is stored and processed in the United States.

Australia. You may ask to access or correct your personal information and may complain to us, and to the Office of the Australian Information Commissioner if unresolved.

To make a request, email support@shuffleflowstudio.com with "Privacy Request" in the subject. We respond within the time required by law, generally 30 to 45 days.

8. Marketing communications

With your permission where required, we send emails about classes, programs, and offers. You can unsubscribe using the link in any email, and we will still send account and billing messages. We will not sell your email address.

9. Third-party links and platforms

The Services link to and use third parties such as YouTube, Spotify, and the Apple and Google app stores. Their privacy practices are their own, so review their policies.

10. Changes

We may update this policy. If the change is material, we will notify you by email or in the app before it takes effect. The "Effective date" above shows the latest version.

11. Contact

Tori Nishino Inc., dba Shuffle Flow Studio, support@shuffleflowstudio.com. Mailing address available on request.